Trust

Delete my data

Delete my data erases what our service holds about your phone. It doesn’t touch the routes on your phone or files you’ve exported or shared; delete those in the app.

From the app

  1. Open Settings, then About CarrierCaddy on iPhone, or About, privacy & licenses on Android.
  2. Tap Delete my data and confirm.
  3. Wait for the service to confirm it. If it says the request failed, try again with a connection; a request can’t go through offline. If you use the service again later, it registers a new anonymous identifier for your phone.

To remove routes, delete them in the app. Protected copies kept in Settings → Backup & restore are cleared there, separately. Files you exported, prints and copies you gave other people are not affected. Before you uninstall, make a backup of anything you still need.

Without the app

If you can no longer open the app, email us. Include your phone’s identifier if you have it (Settings → About shows it), but not route files or customer details. We delete the records and confirm by reply within 45 days.

Email a deletion request

privacy@carriercaddy.com

Deleted

  • Your phone’s anonymous identifier and its public key.
  • Its Plus status and its lookup counts.
  • Its request records and monthly totals. They never held an address or stop, in any form.
  • The link between it and any promotional code it redeemed. The code stays used.
  • Its customer record at RevenueCat, the subscription service we use.

Not affected

  • Routes and other data on your phone, and copies you exported or shared.
  • A subscription bought through the App Store or Google Play is managed, canceled or refunded through that store; deleting the identifier does not cancel it, and the store keeps its own purchase history.
  • Copies in our database restore points, which leave within 35 days.
  • Messages you sent to support, until you ask us to delete them.

The full account of what the app keeps, what leaves the phone and what our service holds is in the Privacy Policy.